Frequently asked questions
Why iWrap NY?
Great question!! We created iWrap NY after repeatedly being burned with poor quality vinyl graphics that can be found everywhere on the internet. It seemed like every experience we had with installing graphics to disappointment due to a poorly cut overlay, poor quality material, poor packaging, or slow and unprofessional services. After doing some research with materials we decided to only the best vinyl material which is Avery Dennison SW900 series and 3M 2080 series. We include most everything you need to successfully install your product. Our goal is to provide as much value possible to you, our customer, and ensure that no matter how complex the install you have all the tools you need to get professional results with our products.
How do I install the graphics?
Our decals is a breeze to install compared to other decals on the market! This is because we only use the automotive color change vinyls to create our graphics which features air release channels. You should install our decals dry. There is no need to use an application fluid due to its air-egress channels and reposition-ability. You can use any tool used for wrapping cars when installing our decals including: wrap gloves, squeegees, break away knives, knifeless tape, heat-guns.
When will my order ship?
We strive to process and ship orders as quickly as possible. Most non-custom orders will ship same or next day.
We ship orders Mon – Fri. Please know that transit time is Monday through Friday as Saturday and Sunday are not business days. iWrap NY, UPS, and USPS do not guarantee shipping times. Orders over $250 may require a signature. If signature removal is requested per our customer, the customer assumes ALL responsibility in the case of a delivered package that is either stolen or not received for any reason. Some international orders may require additional handling if the location is in an extended zone.
For International shipments, iWrap NY is NOT responsible for extra import fees, it is the customer’s responsibility to cover the shipping fees as well as customs/taxes fees that may be added by their country. If your shipment is damaged in transit, iWrap NY will do its part in filing a claim and replacing the damaged product, however, shipping fees must be collected from the buyer in order to reship the product out of the country once again.
International shipping methods are NOT guaranteed. These are estimates given by the carriers themselves. We are not responsible for packages arriving outside of the projected time frame. In most cases, shipments may be delayed due to the country’s custom clearances which can delay shipments most of the time.
In case of Lost/Damaged shipments, iWrap NY will follow the claim process through UPS or USPS. Please understand that claims will require photos of physical damage to the product and shipping container. The claim process can take up to 45 business to be successfully processed and granted. If the order is urgent we recommend placing a new order and once the claim is granted, we will issue the credit back to that order.
In case of delivered but stolen goods, the carrier will require a valid police report from your local police department in order to process through the claim. In most cases, the carrier will require both parties to be involved in the claim process “iWrap NY & Customer” the claim process can take up to 45 days to be resolved or denied. In the case of a denied claim, iWrap NY is NOT responsible for shipments that state delivered but are not in possession of the customer.
Return and Exchange Policy
Please understand that most of our products are meant to be installed by the customer, which means once they are removed from the backing paper or the transfer media they cannot be resold or reused. There is an inherent risk to these type of products for the customer…. the installation quality is mostly up to you. That being said, we will always work with you if the install didn’t go as planned, and we have many systems in place to help get a replacement piece or the help you need to you to be able to get the results you want.
How do I return?
- Give us a call or send us an email including your order number.
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 90 days from the date of purchase
- In unused and resellable condition
- In the original packaging with all the tags intact
- Manufacturer errors
What items are non-refundable?
The following items cannot be returned:
- Used items
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.